UNAHOTELS Naxos Beach

The staff - the reception staff were unhelpful with check in being so rushed we were left clueless as to what is included. The only one which was helpful was Davide, he didn???t seem frustrated with our questions and was the only one who informed us that we could eat in the pizza restaurant as part of all inclusive (we had checked this twice with the front desk and told it wasn???t included). we tried to avoid asking the staff questions as it was always unpleasant and I???ve never experienced customer service like it. The staff at the beach bar were awful and incredibly rude so after our second day decided not to go back there so stayed by the pool instead. Lunch at the beach bar was misleading. There are posters which state you get a starter, main and dessert (including hamburgers, hot dogs, pizza) Absolutely not the case, there was no starters and the only choice of main was a ham and cheese panini which was heated for approx 30 seconds. The housekeeping staff are a real asset, the place was spotless and they politely greeted you everytime we walked past. The food - the food in the main restaurant was awful. Poor quality, cold, and not replenished when it ran out. There was very few choices. Mainly pasta in a tomato sauce, some meats and cold courgette, peppers and bread. We also found that lunch tended to be leftovers from dinner and what was left over from lunch was served with dinner. We were all inclusive but gave up on the dinner after the fourth day and chose to eat out instead. Trying to find somewhere to sit in the main restaurant was another stress, the tables weren???t cleared and relayed so we often found ourselves wandering around the restaurant to find a table, rather than staff offering to clear somewhere for us or at least point us in the direction of a free table. Water - at an all inclusive hotel, you would never consider that water was the hardest thing to come by. Staff were always annoyed when you asked for it and bottles weren???t included (instead they open a bottle and pour it into two small plastic beakers). It was so painful getting water and after feeling unwell from dehydration we decided to walk to the shop nearby and stock up. This should not have happened! The other issue we had was we booked the pizza restaurant for the Wednesday evening via reception, only to arrive and it be very much shut (there was also another couple there who had had the same thing happen), when we went to reception to query they advised us that it wasn???t open on Wednesdays... if it wasn???t open on Wednesdays, why would you book us a table there on a Wednesday?! On a positive, the rooms were a good size and the air conditioning worked a treat. The decor is dated but in no way shabby. The lady who worked in the travel office at the hotel was really lovely and helpful. I would recommend staying at this hotel on a bed and breakfast basis only and we would not return.

Here for work trip. Hotel has mix of rooms within the main building (which I did not stay in) and also various apartments dotted around the grounds. This apartment on the first floor was spotlessly clean and comfortable. Very near the sea, but no sea view and balcony adjoined the neighbours - so possibly a good way to make friends! Mini bar was not stocked and to use wifi, you needed to access via TV channel in the room or use one of the wifi spots within the grounds. Nice access to the beach and good views of Mount Etna. The pool and outside bar area looks tired and could be superb with modernisation. The hotel seemed to attract a more mature crowd during my stay. Strange concept to "charge up" your room card with credit from machine located in reception to pay for drinks or extras. Not really convenient with work trip and expenses etc, so after discussion with the hotel manager, they agreed I could leave company credit card at reception and pay on departure (like most hotels...) Food was good with wide selection.