Hotel Luci di la Muntagna

Just home from a week in this hotel .. after reading the reviews night before we flew I was totally dreading what I would find ! But thankfully, whilst I would agree some improvements are needed, overall we had a very pleasant stay Firstly we received an upgrade from sea view to a suite which was well received and meant we had plenty of room. Including a walk in wardrobe which was great. The breakfast was good.. not a massive choice but it was all very nice what we had. Staff for us were all very helpful and polite. View from hotel is fabulous Improvements Cushions on our balcony chairs in desperate need of replacement … we covered them with pool towels to hide the stains and rips ! Sun beds could do with a clean. The resort is extremely expensive.. we booked this as a last minute break so hadn’t done any research! Going mid October does mean most shops are closed also restaurants, we had only a handful to choose from , but the plus was those open all served excellent food I would say the hotel is four star as listed but definitely in the lower range

We have just arrived home from what should have been a wonderful holiday. Our plan was to see some of the island by booking trips with Jet2. Hotel room, the air conditioning appeared not to be working. When asking at reception for someone to show me how it worked I was told that it was controlled by reception who then adjusted the temperature setting, there was no notice in the room to state this, again other customers were less fortunate than me as they were told the temperature couldn't be changed, I witnessed the receptionist having the ability to do so. Hotel Restaurant: hidden service charges called coperage for the use of plates cutlery etc 15 euros per head for sitting outside on the terrace, 7 euros per head for sitting inside. 7 euros per head for eating a 10 euro sandwich under the gazebo by the pool bar (this cost was not displayed anywhere by the pool, picture below). The restaurant charges were mixed in the very small print with the allergen information at the bottom of the menu. We were too embarrassed to move as we had already been served drinks. To add insult to injury the food was lukewarm / cold when it eventually arrived. The buffet breakfast was ok but there was no variety on the hot food selection unless you paid an extra 8 euros for a poached or fried egg. Steps leading down to the pool area were very uneven and rustic and had no handrail, the other set of steps were the same however did have a handrail that was covered with shrubbery growth and you couldn't access the rail properly. All guests of any age found the steps awkward. At the top of the steps there was water / sewerage leaking from a manhole cover, it was smelly, they spent a lot of time trying to flush the blockage away and didn't manage to stop it leaking so they covered the area with fake turf to help soak it up, to access the pool area from the hotel you had to walk over this wet turf. Pool not cleaned properly for two days (because it was forecast rain, it rained after 5 on just one evening!) water thick with insects and plant debris. They had a robot bottom of the pool cleaner that could only reach so far, the shallow end wasn't cleaned at all and pieces of plastic from bottles were fished out of the pool by one of the clients. In all the years I have holidayed I have never seen a pool so dirty, especially at the shallow end where you entered the pool. Met the Jet2 rep to book some trips. I wanted to book a wine tasting trip as well and was told there needed to be a minimum of six people booking. I then asked about the Taste of Gallura cooking experience to be told again a minimum of six people required. Why advertise trips!! There is no mention in the small print of the Jet2 brochure of the need for a minimum of six people. We were sold a boat trip with and agent not in the brochure. Tuesday 13th June a sign went up stating we had restricted access to the pool, restaurant and the lounge bar (only bar in the hotel) as there was to be a private function at the hotel on 16th June. It turned out to be a wedding and we were told to stay out of said areas at the times stated either in our rooms or go out for the day. The timings displayed were not accurate and in that the booking was for all the hotel, the bar until Midnight. We changed for dinner and on coming down for dinner met the manager who was very rude to me when asked what we are supposed to do after dinner, we were told to stay in the restaurant or go back to our rooms. He had a total disregard for the hotel guests, he was only interested in the wedding party. Other guests had been treated similarly by the manager. On checking my final hotel bill I found they were charging me different prices for the same size bottled water on different days, after challenging the costs they eventually amended the bill. I wouldn't class the hotel as 4 stars, (a Premier Inn is far better quality) most of the customers were only there for short stays, yes the views were great, the majority of the staff were good and tried to make up for their manager's rudeness. I complained to Jet2 and was made to feel like a liar. They take your money and print glossy brochures and leaflets but don't deliver what is advertised.

The rooms are shoe boxes, smell mould, sheets and towels dirty, no noise insulation u hear all the toilets flushed, no amenities - so misleading ! Sunbeds also dirty, half the staff don’t speak English and the other half rude. The wine bar is the only thing worth visiting. I checked out after 2 days - totally disgusted from the dirtiness !! Breakfast a joke, my husband got food poisoning from lunch. Zero value for the prices they charge