Grand Hotel Imperiale

Brilliant in every respect .Lovely Hotel our room with a lake view was worth paying a little extra for .The breakfast is good the staff very attentive to your needs . The restaurant with piano player is also nice if a tad expensive especially on the drinks side . The Bonus is that the ferry connecting you to all the towns and villages around Lake Como is just across the road and is not expensive . we will be back .

I am a travel blogger and influencer and travel the world. I do my due diligence by checking tagged images on social media to see the hotels I’m staying in. I knew the hotel was not going to be top tier but, like most of the reviews here I was disappointed. Small factors like there are no ironing facilities in the hotel and you had to go to a communal room to iron and the rooms are outdated for the price. But I lived with that inconveniences as I went out of the hotel for all my activities. When I checked out the porter dropped my bag, the driver Laura and the other guest (my sister) saw him do it and because I’m a content creator I was filming myself leaving the hotel and by default had footage of how he handled my luggage which o sent to the hotel. I actually complain about a scratch and he denied it and said it came like this: When the driver dropped us off at the train station ( I filmed as soon as the driver left) I noticed the extreme damage to the bag from the wheel to the aluminium casing is on the same side that the bag was dropped. The suitcase was new (I supplied the invoice) and I had to travel to travel out of como on the train carrying at 25kg suitcase as the wheel was damaged and I couldn’t drag it. The manager mr buttie review my claim via email asked for my bank details as they admitted to the fault and since that day (September 2023) I have been ignored when I send WhatsApp to concierge and follow up emails. My first trip to como was ruined, I had such a back ache from carrying the suitcase, embarrassment as I had to keep asking strangers to help me. Ruined paid content plan as a content creator and very part of your trip is content and now I couldn’t film content because I was lugging a suitcase: I had to replace it with a cheaper bag so I could continue my travels and these people specifically the manager acted accountable just so they could silence me. Very disgusting I advice you carry your own suitcases as they seem to be understaffed and they have been a few reviews on the staff being rude!

Overall really disappointing. The mattress was really soft and difficult to sleep on and there were multiple cockroaches in the room. The hotel staff was not particulary helpful either. On the day we were set to depart we had asked the desk attendant in the morning to help book us a taxi to take to the Como train station for an evening train. When we came back that evening to collect our bags before our departure we found out the desk attendant did not book us a taxi after saying he would arrange it for us in the morning... this resulted in us having to call one ourselves and ultimately missing our originally scheduled train and having to book a later train at double the cost.