Your Citalia Travel Insurance
A relaxing and carefree holiday for you and your family is our top priority. Your protection is so important that we make it a condition of booking that you
supply details of the insurance cover you have in place, in order to ensure that your policy matches the benefits that our scheme provides. Whilst it is your
responsibility to obtain adequate insurance for all members of your party, we will be very happy to help you with our specially tailored travel insurance
package, which is simple to understand and sensibly priced.
- easy to understand
- simple to arrange
- great value
- tailored to suit your needs
- range of options
| For each Insured Person | Cover up to: | Excess |
| Cancellation or Curtailment | £5,000 | £65 (except Loss of Deposit £25) |
| Medical & other expenses | £10,000,000 | £65 |
| Inpatient Benefit | £800 | Nil |
| Personal Accident | £20,000 | Nil |
| Delayed Departure | £300 | Nil |
| Missed Departure | £500 | Nil |
| Personal Liability | £2,000,000 | £65 |
| Legal Expenses | £25,000 | Nil |
| Personal Possessions | £2,000 | £65 |
| Single article, or Pair or Set of articles | £300 | £65 |
| Valuables | £300 | £65 |
| Delayed Possessions | £100 | Nil |
| Personal Money | £200 (Cash), £500 (other Money) | £65 |
To book your travel insurance call us on 0871 200 2004
The premiums for this insurance have been specially negotiated on your behalf.
| 1-5 days | 6-9 days | 10-17 days | 18-24 days | 25-31 days | |
| Adult (18-65) | £16 | £23 | £25 | £29 | £35 |
| Adult (66-75) | £32 | £46 | £50 | £58 | £70 |
| Adult (76-80) | £40 | £58 | £63 | £73 | £88 |
| Child (2-17) | £8 | £12 | £13 | £15 | £18 |
| Family (2 adults & dependent Children) | £36 | £52 | £56 | £65 | £79 |
All premiums include Insurance Premium Tax at the current rate.
IMPORTANT INFORMATION ABOUT YOUR PERSONAL TRAVEL INSURANCE
This insurance is arranged by Citybond Suretravel, a trading division of Citybond Holdings plc. It is underwritten by Elvia Travel Insurance International N.V. (ETII) and administered in the United Kingdom by Mondial Assistance (UK) Limited. Mondial Assistance (UK) Limited and Citybond Suretravel are authorised and regulated by the Financial Services Authority. ETII is authorised by De Nederlandsche Bank (DNB) and regulated by the Financial Services Authority for the conduct of UK business.
ETII follows the Financial Ombudsman Service code of conduct for complaints and is covered by the Financial Services Compensation Scheme (FSCS).
Your policy contains restrictions regarding Existing Medical Conditions of the people travelling and of other people upon whose health the trip may depend.
The Citalia Holidays Travel Insurance operates on the basis that all Insured Persons are not travelling against medical advice or with the intention of obtaining medical treatment abroad.
No claim arising directly or indirectly from a Existing Medical Condition* affecting an Insured Person will be covered unless:
- You have declared that condition to Healthcheck247 (on behalf of the Underwriters); and
- You have declared any changes in your health or prescribed medication; and
- Healthcheck247 (on behalf of the Underwriters) have accepted that condition or change in condition for insurance in writing prior to departure.
(* A full definition is shown in the policy document.)
To declare a Pre-existing Medical Condition or a change in your state of health or prescribed medication, you should contact Citybond Suretravel’s Medical Screening Department, Healthcheck247, at www.healthcheck247.com, or telephone them on 0845 618 0343 and quote ‘Citalia Holidays’ (Mon. to Fri. 9.30am to 5.00pm, Sat 9.30am to 12.30pm). Please note that calls to Healthcheck247 may be monitored or recorded for audit or training purposes.
The policy wording gives you full details of what is and what is not covered and what to do if you need to claim. Your policy does not cover all possible events and expenses. It is very important that you read the whole of this policy before you travel and make sure the cover is suitable for you.
Please make sure that you take it on holiday with you in case of an emergency. A copy of the policy wording is available on request.
