Borgobianco Resort and Spa

We had a mixed experience of this resort. First what we didn’t like: -it’s in the middle of nowhere deep in farmland countryside. It’s over 20 minutes from civilization (less if you know the roads, but note that google maps will not help you!) The only way to reach it is through extremely narrow, abandoned dirt roads, which at night and (heaven-forbid) after some wine, are actually dangerous to drive for the average driver. We slashed the side of our tire hitting the stonewalls on an extremely narrow turn and being a holiday in August on Sunday night, we were scrooged. Will tell you more…., - the hotel itself is dated and leaves a lot to be desired. A facelift maybe necessary…, Now what turned this from a crappy experience to the highlight of our one month trip in Italy: - the staff is absolutely incredible! Every single one them is amazing. Front office, bellman, restaurant managers, servers, poolside staff, everyone!! - my husband and I will forever remember that Sunday night when the hotel manager, Martino, and front desk manager, Alessandra, insisted on coming as fast as they could to pick us up in person when we called for advice on what to do when our roadside assistance said they had to tow our car. They jumped into their personal car as we spoke, had us send them our live location to find us, waited in the street for an hour with us, handled all the communication with roadside call center, and the paperwork with the tow truck when it arrived, and booked us a ride the following day to the airport to pick up a replacement vehicle. Not only did they do this with so much graciousness, they also surprised us upon return to the hotel with arrangements for a special table at the restaurant (which is outstanding!) where they bought us dinner and a bottle of wine, to turn our bad day around. This is beyond service! We felt taken care of. Quite often, we get onto a plan of action when we are on our short American vacations and we can be quite frustrated when we are forced to deviate from the plan for even one of those precious vacation days. For us, that one day (which could have easily been the low of our Italy time) left us so inspired and grateful, thanks to those two special people. It completely changed our outlook on a lot of things (and this is our 15th trip to Italy). We are SO grateful that we had that unpleasant experience because through it we discovered the kindness, care, and authenticity in the people we met in puglia. Thank you to the very special staff at Borgobianco ❤️❤️

The hotel is just beautiful. The outdoor pool area and gardens are lovely and maintained very well. Rosella was so helpful with any and all requests and went out of her way to accommodate our group on our pilates retreat. The dinner menus were quite challenging to follow but the food was very good quality and plentiful. The breakfast was less varied but still good quality. The rooms have tea and coffee making facilities which is rare in Italy and some free refreshments in the lobby is also a nice gesture. The spa also offers healthy snacks and teas to enjoy after treatments or using the pool area. Overall a lovely place to spend a few days relaxing and enjoying 'la dolce vita'