Hotel Palazzo Avino

Absolutely wonderful hotel! Rooms were fantastic and staff could not have been more attentive, helpful and friendly. Views are beyond belief. Loved everything about it. Highly recommend!! Fantastic location. Food was some of the best we had in all of Italy.

I am writing to express my deep disappointment and frustration regarding my recent stay at your establishment, on the occasion of my wedding first night. While I had anticipated a luxurious and memorable experience, the reality was an unending series of disappointments and inconveniences that left me utterly disheartened. From the very beginning, my experience was marred by a complete lack of professionalism and respect for guest privacy. The incident involving room service walking in on an intimate moment was not only embarrassing but also a shocking breach of privacy and decency. It was a distressing start to what should have been a special occasion. The issues only continued to pile up as my stay progressed. Waiting 30 minutes for a simple towel, pool tiles falling out and posing a danger to guests, and the state of the Turkish spa with piles of dirt at the bottom of the tub all contribute to an overall picture of negligence and disregard for guest safety and comfort. The lack of attention to detail was further exemplified by the presence of piles of dirt in the spa, the neglect of cleaning ashtrays, atrocious internet connectivity, and the apparent absence of communication between the hotel and its collaborators like Valentino reps. These oversights not only tarnished the image of the hotel but also demonstrated a lack of commitment to excellence. Furthermore, the accommodations provided during my stay were far from the standard one would expect from a luxury hotel. The pillows were of an unacceptable quality, akin to those found in a hostel rather than a purportedly upscale establishment. The "bait and switch" tactic used to change rooms was not only deceptive but also disrupted the experience of a second wedding and further eroded trust in the hotel's promises. The issues with service were also impossible to ignore. From the inability to bring menus to the table at the Michelin restaurant to the complete neglect and inattentiveness shown during dinner, the level of service was far from satisfactory. It is inconceivable that a hotel with apparently ample staff would exhibit such disregard for its guests. The discrepancies between the images of rooms on your website and the reality of the accommodations provided were stark and disappointing. The low voltage electricity that prevented proper charging, the malfunctioning "Do Not Disturb" signs, and the lack of guidance on how to use basic amenities within the room only further exacerbated the numerous challenges faced during my stay. The overall acoustics within the hotel were far from ideal, with noise from both hotel staff and other guests disturbing the peace and tranquility one would expect in a luxury setting. It was evident that little consideration was given to creating a serene environment for guests to relax and enjoy their stay. In conclusion, my experience was nothing short of a series of letdowns and frustrations that left me questioning the quality of service and commitment to excellence at your establishment, which includes Mariella. The numerous issues I encountered, combined with the lack of genuine care and attention, paint a dire picture of an establishment that has lost sight of its role in delivering an exceptional guest experience. I implore you to take my feedback seriously and address the myriad issues that plague your hotel. The discrepancies between your marketing claims and the actual experience provided to guests are disheartening and damaging to your reputation. I believe that with sincere effort and significant improvements, you can salvage your reputation and once again become a destination that guests can trust and enjoy. Lastly, Mariella will probably be personally responding to this with justifications and excuses versus trying to rectify the situation. You will see her response which only confirm the lack of customer service

This really is the best in Ravello and the Amalfi coast for us. Even versus the more expensive Belmond. It is a truly beautiful property with a real wow (/insta!) factor given the views and strong design element. Fabulous food and service, including even some healthy options which is almost impossible in most of Italy. They even have their own beach club. It is worth the extra money over the alternatives which tend to be that very tired old school vibe.