This discount is available to customers who complete their booking online and is shown in the Price Summary on the Holiday Summary page. Online discount is not available on taxes.

Please note that the prices shown on the Search Results page and Hotel Details page do not include the online discount.

Our programme includes a broad range of accommodation to suit all tastes and budgets. To help you make the right choice we have created our own rating system. These, when considered together with the official star rating and price, will help give you a more complete picture of our hotels.

Exclusive Collection
Renowned for their exceptional quality, uncompromising levels of service, stylish sophistication and exclusive charm, these exclusive hotels in Italy offer a truly distinctive and enriching experience. They are an ideal venue for a honeymoon, anniversary or any romantic occasion.

Luxury
We feature some of the finest luxury hotels in Italy, enjoyed for their high standards and exclusivity. Every attention to detail is catered for in sumptuous surroundings. Our Luxury hotels in Italy are perfect for special occasions.

Select
We think these Italian hotels enjoy a special characteristic, whether that’s a perfect location or a particularly good standard of accommodation.

Charm
These more personal hotels have a unique sense of style. They may be converted Italian farmhouses or perhaps family-run properties – all with a cosy atmosphere.

Boutique
These represent our range of stylish, contemporary hotels in Italy, often designed with a sense of light and space, some with a minimalist approach to furnishing and décor.

Comfort
These are mid-range properties that offer good levels of comfort and service for their price.

Private Villa Collection
Put together with the help of individuals with experience in the Italian villa market that is second to none, our highly selective portfolio of private villas has been chosen for their locations and quality.

If you have already booked your transport, you can still benefit from our specially negotiated hotel rates and book “Accommodation Only” with us. You will still receive any special offers that we have secured at our hotels, such as free nights, complimentary room upgrades and meals.

The deposit required at booking stage is usually £150 per person. Some airfares are booked at especially competitive rates to which the airlines may attach severe restrictions. You may be asked to pay for these in full at the time of booking and they may be non-refundable in the event of a cancellation.

Please note that the balance of the holiday must be paid no later than 8 weeks before departure. Failure to do this may result in your holiday being cancelled and charges made accordingly. Where travel is within 8 weeks of the booking date you will need to pay the full cost of the holiday at the time of booking, by debit or credit card.

Cheques require 5 working days to clear - cheques that will not clear at least 8 weeks before departure cannot be accepted.

All balances paid directly to us by credit card are subject to a 2% booking fee. Should you pay by debit/switch card, no credit card fee applies.

Please note that the deposit you are required to pay at the time of booking is clearly shown as “Deposit due now” in the Price Summary (on the Holiday Summary page). Where this does not appear it is because full payment is required at the time of booking.

For online bookings you should receive a confirmation email confirming details on the same day. Further to this, and for those bookings made over the phone, a confirmation invoice is sent out 7-10 working days after making the booking.

Your itinerary, including flight tickets, hotel voucher, etc, is usually only issued 2 weeks prior to your departure.

Please note that many of our scheduled flights now operate an e-ticket system - where this is the case paper tickets will not be sent out and the airline reference number will be included in your itinerary.

If you want to change any details of your booking (e.g. transfer to a different Citalia holiday, departure date, airline, airport, change the number of people booked to travel, change or cancel an excursion or pre-departure special offer etc), we will do our best to help. If you or any member of your party are unable to proceed with the holiday, you can transfer the booking to a substitute person, providing they are suitable; satisfy all the conditions applicable to the original booking and are acceptable to Citalia. Both the person taking and the person leaving the booking will be responsible for paying any additional costs arising from the transfer. We charge a minimum Amendment Fee of £15 per person (max £60 per booking) plus any non-refundable costs arising from the contract terms of our suppliers. However, if you change your booking within 56 days of departure, cancellation charges will apply. In the case of name changes, the applicable costs and/or cancellation charges will apply as appropriate.

Important Note: Name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly. These charges will be passed on to you in addition to any other Amendment Fees. Once airline tickets have been issued any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.

When the price is dependent on the number of people booked into the accommodation and it then varies because you wish to change that number of people, the price will be recosted based on the new party size. Any increase in price per person payable as a result of a part cancellation is not a Cancellation Charge. A separate Cancellation Charge will be levied in respect of bookings cancelled. A new confirmation invoice will be issued as appropriate, on which the Cancellation Charges will be shown.

To make an amendment to an existing booking please contact italy@citalia.co.uk

You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking, i.e. the lead name on the booking. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions - the more notice you give, the less we will charge. If you have to cancel for reasons covered by your insurance policy you should be able to recover your cancellation charges:

Time before departure when cancellation instruction is received by us Cancellation charge as a % of total holiday cost (excluding any insurance premiums and any amendment fees already paid to us)

• 56 days or more loss of deposit
• 55 - 29 days 50% or deposit if greater
• 28 - 22 days 70% or deposit if greater
• 21 - 15 days 80% or deposit if greater
• 14 - 4 days 90% or deposit if greater
• 3 days or less 100%

In certain cases the carrier or hotelier may apply a higher cancellation charge. Please enquire at the time of cancellation.

Please contact italy@citalia.co.uk for further information.

Child costs or reductions are shown where appropriate and apply to children under 12 years of age on the date of their return travel to the UK when sharing a room with two adults. Once the child reaches their 12th birthday, they are then classified as adults. Children under the age of 2 years old are classified as infants. Infants who reach the age of 2 years while on holiday must be considered as being a child.

Where possible, you can change your chosen flight during the booking process, either at the “Hotel details” stage, by clicking the “Flights” tab at the top, or at the “Holiday Summary” stage by clicking on “Change flights”.

It is always best to check-in early - it is recommended that you check-in at least 2 hours before departure.

This will be shown on your air ticket/s. On international flights the allowance is usually 20kgs in Economy Class and 30kgs in Club Class. No single item is to exceed 32kgs.

Airlines normally only allow 1 small piece of cabin baggage and this may be included in your total weight allowance. Maximum dimensions 45cms x 35cms x 20cms. Carriage of excess baggage is at the airline’s discretion and often only on payment of an appropriate fee.

It is a condition of travel that you and every member of your party take out adequate insurance for your holiday. If you do not you may be refused boarding.

We have negotiated excellent Travel Insurance with Citybond Suretravel who are regulated and authorised by the Financial Services Authority. We offer a full range of travel insurance, with prices starting from as little as £16 per adult and £8 per child.

You can buy these policies by calling 0871 200 2005.

If you have any special requests (such as vegetarian meals, airline seats, specific floors in a hotel etc.) you must advise us of these at the time of booking or at least 8 weeks prior to travel. We shall do our best to meet your requirements but we cannot guarantee that they will be provided. Any failure to meet special requests will not be a breach of contract on our part. We regret we cannot accept any booking which is conditional upon the fulfilment of a particular request.

Once you have booked please call 0871 200 2005 to request special requirements, quoting your booking reference number. Calls cost up to 10p/min (0871 numbers) plus a 3p set up fee from a BT landline. Mobile and other providers' charges may vary.